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Australian banking's biggest opportunity in a generation.

AI is reshaping how banks operate. Community, mutual and regional banks that build the data foundation now will set the pace for the next decade. This report shows where the value is already being banked, the bar boards now need to meet, and the work that unlocks it.

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The Banking AI Report

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A sample from inside

Where AI is already making a massive difference for Banks in Australia

+50%
Uplift in mortgage conversion attributed to NAB's Customer Brain.
NAB, public reporting
+46%
Engineering productivity gain in Westpac's generative AI coding pilot.
Westpac, 2024
−50%
Reduction in customer scam losses at Westpac through AI-driven detection.
Westpac AI strategy
55M
Daily AI decisions running through CBA's Customer Engagement Engine.
CBA, public reporting
Why now

The efficiency gap, and why it can be closed.

For every dollar of income earned in Australian banking, the Major Australian Banks spend around 45 cents on cost. Regional and customer-owned banks spend 60 to 75 cents on the same dollar. The difference goes into the line items boards care about most: investment capacity, capital strength, and returns to members.

The advantage being built is not a model advantage. It is a data advantage, and it is buildable today. The full report breaks down where the gap comes from and how the work is sequenced.

Who we work with
MacquarieJudo BankKiwibankubankThe Cooperative Bank

A selection of the banks our team has delivered for. The work spans data modernisation, core banking, reporting, migration and AI readiness.

About Novon

This report is prepared by Novon's Data and AI specialists.

We work with multiple banks to perfect their AI and Data.